Mercy...

“Mercy is a command of God, yet it cannot simply be a response to a demand. It must arise out of hearts made generous and gracious by an understanding and experience of God’s mercy. It is the hearts of the congregation that must be melted until they ask, 'Where is my neighbor?'” Tim Keller, redeemer.com, check also Neighbors

"'Which of these three, do you think, proved to be a neighbor to the man who fell among the robbers?' He said, 'The one who showed him mercy.' And Jesus said to him, 'You go, and do likewise.'" Luke 10:36-37